We encourage you to inspect your order upon reception and contact our Customer Service Team (cs@beautyofjoseon.com) with a picture of the damaged or incorrect product. We will evaluate the issue and help you with the case if there is a damage or defect. 

The tracking code is usually updated within 2 to 3 business days after placing your order, and you can check it in the order list after logging in. If your tracking code does not get uploaded within the allotted time, please send an email to cs@beautyofjoseon.com

Please visit our Return & Refund page to start return. Please note that customers can be charged with restocking fee and returning items 15 days after receiving the product may not be accepted. 

First of all, we are terribly sorry for your inconvenience. We kindly ask you to check your mailbox, back porch, or reception desk for the package. Please contact cs@beautyofjoseon.com if you still have hard time locating your delivered package.