Orders & Payments
What types of card payment options are available?
Card payments issued with MasterCard, Visa, PayPal, Amax, JCB, and Unionpay are available. Please notice that you can choose to pay with only one payment method per order.
How do I check the status of my order?
You can check the status of your order by logging into your account page. We will also send you an email upon confirmation of your order and upon completion of delivery.
Do you offer promotion & discount codes for first timers?
Please understand that we currently do not offer discount codes for the first timers. We ask you to sign up to our mailing list for exclusive offers and newsletters and stay tuned for more updates as we are preparing to set up our mileage system.
How can I change my order?
You cannot change or cancel your order once the product has confirmed. You can cancel your order and make a separate new purchase. For more information about our Return & Refund policy, please visit https://beautyofjoseon.com/pages/returns-exchanges.
How do I cancel my order?
You cannot cancel your order once the product has confirmed. For further information, please visit our Return & Refund page: https://beautyofjoseon.com/pages/returns-exchanges.
Can I change the shipping address after placing an order?
You may change the shipping address if your package is not packed yet. Please note that we cannot modify the shipping address once the package is shipped, and customers are responsible for providing correct address when creating orders.
What is the currency showed on your website?
Please note that all prices listed on our website is in US Dollars.
I cannot complete the payment due to an error. How can I resolve this?
Sometimes, our system does not accept the credit cards that are not issued with your own name or issued in a different country where you currently reside. Please use a credit card that is issued with your own name.
If you still have issues during the checkout process, please send an e-mail to the Customer Service Team (cs@beautyofjoseon.com) If you provide the error code to us, you can receive a faster consultation.
The checkout page says that my payment was failed, and I cannot proceed further. What can I do?
The list below is the possible reasons why your payment was not successful:
1. Sometimes, our system does not accept the credit cards that is not issued with your own name. If you have other credit card issued with your name, please use other cards.
2. If your card is issued in a different country where you currently reside, the system may not approve your payment. We recommend you use a credit card issued in the country where you currently live.
3. This might be a temporary technical issue, so we kindly ask you to try ordering again later.
If you still have issues during the checkout process, please send an e-mail to the Customer Service Team (cs@beautyofjoseon.com) If you provide the error code to us, you can receive a faster consultation.